Contact Us Questions? Call us at: (866) 223-2757

Returns and Refunds

Stock Products

Orders for stock products can be returned to us with a receipt for a full refund up to 30 days after receiving your order.  Return shipping charges will not be refunded, unless the return is due to a manufacturing defect or shipping damage. Certain products are subject to a restocking fee which will be noted on your sales order.

 

Made-to-Order Products

Custom made-to-order products are non-refundable. We will do everything possible to work with you during the sales process to ensure a successful end result.  We will repair or exchange any custom order with a manufacturing defect or shipping damage.  If there is any problem with your order, please call or e-mail us.  We will work with you to fix the problem.

The Cottage Home Guarantee

At Cottage Home, we know purchasing custom furniture and décor on the Internet can raise some concerns and questions. Our business is dedicated to pioneering a new process for providing high-quality made-to-order furniture on the Internet. We strive to make it as easy as possible for our customers to have access to custom bench-built products for their homes.

Our focus is on providing an unparalleled furniture buying experience through our careful selection of high-quality products, the in-depth product details provided on our website, our knowledgeable design & selection assistance, a full range of samples services, and a specialized delivery process.

We feel strongly enough about our processes & people to stand behind all of our products & services.
We will be here to help should anything happen to go wrong. Period.

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